F.A.Q.

  • What is a virtual office?

    A virtual office is a virtual business location for small and large businesses at a desired location worldwide. You register your own company at an existing business address and can immediately use it.

  • What do I have to do to register my office on the Mergus online platform?

    Our consultants take care of setting up and managing your offices on our platform. Nevertheless, you can also choose to manage your offices by yourself. Our consultants are happy to support you either way.

  • Do I have to commit myself to working with Mergus for a certain period of time?

    No, there is no fixed contract commitment with Mergus, as we want to offer our customers the highest possible flexibility.

  • Why is there a contract commitment for some offices?

    In some rare cases we have to have a contract commitment due to other existing contracts and regulations.

  • Can I cancel my contract with Mergus at any time?

    Yes. You may terminate the contract at any time with notice. The notice period can vary from office to office and is specified in the contract.

  • What happens to mail that is sent to my virtual office address? Is it possible that I receive it in digital form?

    Yes. A postal service is part of Mergus’ basic package. The exact conditions are regulated in the contract.

  • Do I get a discount, if I pay in advance?

    Yes, for long-term cooperations this is part of the partnership.

  • Is there a phone service or a virtual secretariat at Mergus?

    Yes, at Mergus you can choose among various phone packages so that your clients can easily reach you. Incoming calls can be forwarded to our call center. Simply select the phone package that fits your needs best.

  • Does Mergus provide support for start-ups in launching a business?

    Yes, Mergus offers support for launching a business in every country of the world.

  • Who do I contact if I have any questions?

    Once you have decided to cooperate with Mergus, you work with one of our personal agents who is your contact person in case of questions and requests. If you are interested in becoming a cooperation partner, we look forward to receiving your request -> Contact

  • What does Mergus offer its customers next to virtual offices?

    We see ourselves as an encompassing service provider for our customers. Our office services range from virtual offices to telephone services, workstations and meeting rooms, which can be booked through Mergus at any desired location in the world.

  • Is it possible to receive clients in one of Mergus’ virtual offices?

    Yes. Many offices offer well equipped meeting rooms and other facilities that can also be booked by the hour.

  • Does Mergus offer special rates for start-ups?

    Yes, some offices offer start-up packages.

  • There is currently no virtual office at my desired destination, what should I do?

    We are constantly expanding our network and adapt to the needs of our customers. Please feel free to contact us and we will assist you in finding an office at your desired destination.

  • Do I have to translate my office descriptions by myself?

    No, Mergus offers a translation service free of charge.

  • Can I forward my phone number to Mergus’ call center?

    Yes. On the one hand, you can obtain a local landline or mobile number at your virtual office location. On the other hand, you can also forward your existing phone number to Mergus’ call center by the hour.